Privacy Policy

This Privacy Policy applies to all information that LLP “FoodTechGourmet” (the Operator/Processor) may obtain about the User via the Internet through the website gourmetapp.kz or via the Gourmet application.

FoodTechGourmet acts as both the Controller and the Processor of Users’ personal data. Processing is performed by the Operator independently. Data may be shared with third parties solely to fulfill an order (e.g., courier and payment services) within the limits set by this Policy and the laws of the Republic of Kazakhstan.

  1. DEFINITIONS
    1. The following terms are used in this Privacy Policy:
      1. “Personal Data” — any information relating to an identified or identifiable natural person (data subject).
      2. “Processing of Personal Data” — any operation or set of operations performed with or without automated means on Personal Data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction.
      3. “Confidentiality of Personal Data” — a mandatory requirement for the Operator or any person who has access to Personal Data not to disclose it without the consent of the data subject or other legal basis.
      4. “User of the mobile application and website (User)” — a person who has access to the mobile application and website via the Internet and uses them.
  2. GENERAL PROVISIONS
    1. By using the Gourmet application, the User agrees to this Privacy Policy and to the processing of their Personal Data.
    2. If the User does not agree with the Policy, they must stop using the mobile application and the website.
    3. The Operator does not verify the accuracy of Personal Data provided by the User.
  3. SUBJECT OF THE PRIVACY POLICY
    1. This Policy sets forth the Operator’s obligations regarding non-disclosure and protection of the confidentiality of Personal Data provided by the User when placing an order in the application.
    2. Personal Data permitted for processing under this Policy is provided by the User and includes the following information:
      • User’s last name and first name;
      • User’s contact phone number;
      • Order delivery address;
      • Order data (item names, quantity, price);
      • Payment details in anonymized form (masked card numbers, transaction IDs, payment system details);
      • Technical data automatically transmitted by the app and the website during use (session IDs, IP address, in‑app event tracking, event times, device and browser details).
    3. All Personal Data transmitted by the User is to be securely stored and not disclosed, except as provided in clauses 5.2. and 5.3. of this Policy.
  4. PURPOSES OF COLLECTING USER INFORMATION
    1. The Operator may use the User’s Personal Data for:
    2. Identifying the User to place an order.
    3. Establishing feedback with the User, including sending notices and requests related to the use of the app and the website, service provision, handling requests and applications.
    4. Confirming the accuracy and completeness of Personal Data provided by the User.
    5. Notifying the User of the app and the website about the Order status.
    6. Processing and receiving User payments.
    7. Providing effective customer and technical support in case of issues related to the use of the app and the website.
    8. Providing, with the User’s consent, product updates, special offers, pricing information, newsletters and other information from the app and the website.
  5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION
    1. Processing of the User’s Personal Data is carried out for an unlimited period, by any lawful means, including in personal data information systems using automated tools or without such tools.
    2. The Operator acts as the Processor of Users’ Personal Data and performs all actions on its own.
    3. To fulfill the User’s order, Personal Data may be transferred to third parties (courier services, payment systems) strictly to the extent necessary to meet obligations to the User.
    4. The User agrees that the Operator may transfer Personal Data to third parties solely for fulfilling the User’s order placed in the application, including order delivery.
    5. Personal Data may be transferred to authorized state authorities of the Republic of Kazakhstan only in cases and in the manner provided by the laws of the Republic of Kazakhstan.
    6. The Operator takes necessary organizational and technical measures to protect the User’s Personal Data from unlawful or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions by third parties.
    7. The Operator, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s Personal Data.
  6. OBLIGATIONS OF THE PARTIES
    1. The User shall:
      1. Provide Personal Data necessary to use the Gourmet application
      2. Update and supplement the provided Personal Data if it changes.
    2. The Operator shall:
      1. Use the received information solely for the purposes specified in Section 4 of this Policy.
      2. Ensure that confidential information is kept secret, not disclosed without the User’s prior written permission, and not sold, exchanged, published or disclosed in other possible ways, except as provided in clauses 5.2. and 5.3. of this Policy.
      3. Take precautions to protect the confidentiality of the User’s Personal Data according to procedures generally used to protect such information in business practice.
      4. Block the Personal Data related to the relevant User from the moment of the User’s request or the request of their legal representative or an authorized body for the protection of personal data during verification, in case inaccurate Personal Data or unlawful actions are identified.
  7. LIABILITY OF THE PARTIES
    1. The Operator that has not fulfilled its obligations shall be liable for losses incurred by the User as a result of unlawful collection, storage, use, distribution or other unlawful access to Personal Data in accordance with the laws of the Republic of Kazakhstan, except for the cases provided in clauses 5.2., 5.3. and 7.2. of this Policy.
    2. In case of loss or disclosure of Confidential Information, the Operator shall not be liable if such Confidential Information:
      1. Became public before its loss or disclosure;
      2. Was received from a third party before it was received by the app and website Administration;
      3. Was disclosed with the User’s consent.
  8. DISPUTE RESOLUTION
    1. Before going to court with a claim on disputes arising from relations between the User and the Operator, a claim (a written proposal for voluntary dispute resolution) is mandatory.
    2. The claim recipient must notify the claimant in writing of the results of the claim review within 30 (thirty) calendar days from the date of its receipt.
    3. If no agreement is reached, the dispute is subject to referral to the courts in accordance with the current laws of the Republic of Kazakhstan.
    4. This Privacy Policy and relations between the User and the Operator are governed by the current laws of the Republic of Kazakhstan.
  9. ADDITIONAL TERMS
    1. The Operator may amend this Privacy Policy without the User’s consent.
    2. The new Privacy Policy comes into force from the moment it is posted in the mobile application and on the website, unless otherwise provided by the new version of the Policy.
    3. The User may obtain any clarifications on issues of interest related to the processing of their Personal Data by contacting the Operator via email at support@gourmetapp.kz
    4. Any changes to the Operator’s personal data processing policy will be reflected in this document. The Policy is valid indefinitely until replaced with a new version.
    5. The current version of the Policy is publicly available on the Internet at https://gourmetapp.kz/terms
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